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Traveller's Guide

Welcome to Hôtels Gouverneur Sept-Îles

Practical Information

Arrival Procedure

Rooms are available to travellers from 4 pm until noon the next day. You can arrive after 4 pm without any problem, as there is someone at the reception to welcome you 24/7. If you wish, you can also arrive earlier on the day of your reservation (for a fee). Upon arrival, a security deposit ranging from $100 to $250 is required and will be returned to you at the end of your stay, following the inspection of your room.

Departure Procedure

On the day of departure, rooms must be vacated by noon. After your departure and upon inspection of your room, our systems will automatically release the security deposit made at the time of your arrival. The timeframe for receiving your deposit depends on your financial institution.

Traveller(s) with Special Needs

Your safety is our priority. If one or more persons occupying the room have a particular disability, please inform the reception. We appreciate your cooperation.

Noise

At Hôtels Gouverneur Sept-Îles, customer satisfaction is a priority. To respect other travellers currently staying at the hotel, please keep the noise level in your room to a minimum at all times. Find out more about our policy.

Lost and Found

Your stay is over, you've packed your bags, and once you've arrived at your new destination, you realize you've forgotten something at Hôtels Gouverneur Sept-Îles? We keep track of items found in rooms. Feel free to contact us at 418 962-7071 to inform us of the situation.

Other Needs? Contact Reception

Our staff is available 24/7 to meet your needs. For any requests, contact reception by dialling 0 or by pressing the corresponding icon on your room phone.

The Room

Air Conditioning

To ensure a temperature in your room according to your preferences, a device allows you to heat or cool your room. The control device is located on a wall in your rooms.

Television

Your room is equipped with a 40-inch television connected to the cable distribution system to offer you a selection of TV channels in French and English. To view the channel list, click here.

Safety Box

Some safety deposit boxes (small-sized) are available at the reception to keep your personal belongings safe from Monday to Friday from 8 am to 5 pm. Please ask the hotel manager for assistance. Please note that the hotel declines all responsibility for valuables left in your room.

Telephone

A telephone is available in all rooms. To use it, please refer to the instructions written directly on the phone. Note that if the red light comes on, it means you have a message.

To listen to your messages from the hotel, dial 7511 or press the corresponding icon on your room phone. The default password is your room number (if it is less than 4 digits, add a 0 at the end).

To listen to your messages from outside the hotel, call reception and ask to be connected to the messaging system. Enter your room number followed by # then your password followed by #.

To change your password, dial 7511, press 8 then 3 and follow the instructions.

To record a personalized greeting message, dial 7511, press 8 then 1 and follow the instructions.

Upon your departure, the system will no longer accept new messages. Messages will be kept as long as the room remains vacant and will be automatically deleted when it is occupied again.

Wake-up Service

You can set your alarm yourself using the alarm button on your phone. If needed, you can also contact reception.

Housekeeping

In case you need cleaning or towels, washcloths, pillows, or extra blankets, our housekeeping service is at your service. Dial 0 or press the corresponding icon on your room phone.

Services

Free Wireless Internet

All rooms have access to free high-speed wireless internet. To connect, select the "Gouverneur Sept-Îles" network. Open your browser and follow the instructions. Please use the wifi code provided on your check-in. Access is valid for 24 hours.

Terms of Use: Guest may not, under any circumstances, use this internet connection to engage in activities which may directly or indirectly affect, incriminate, or endanger Hôtels Gouverneur Sept-Îles and agree to indemnify it against all such claims and release it from all liabilities arising from your use of this service. By using this service, you do so at your own risk. Hôtels Gouverneur Sept-Îles is not responsible for any losses or damages incurred to you or your device during your connection, or as a result of using this internet access service, including but not limited to, loss of use, loss of information, invasion of privacy or data corruption. Although the internet access network provides a minimal level of security, please be aware that due to the inherent public nature of computer networks, your device is always vulnerable to attacks, viruses, and other forms of intrusion. It is your sole responsibility to protect your data and devices. Finally, some internet applications may not work as usual or may not work at all for security reasons. There is no warranty, expressed or implied, on the availability or suitability of this internet access service. Hôtels Gouverneur Sept-Îles cannot guarantee that your device, software, or application will work with the provided internet access service and will not make any claims or representations in this case.

Business Centre

To be efficient even while travelling, our business centre is at your disposal. Located near the lobby, it is equipped with a computer, printer, and high-speed internet access. The business centre is open 24/7, and our dedicated team is always ready to assist you as needed, allowing you to maximise your efficiency.

Printing, Copying, and Faxing

To print documents, visit our business centre located near the lobby.

To receive, send faxes or photocopy documents, contact reception by dialling 0 or by directly pressing the corresponding icon on your room phone.

All of these services are free of charge.

Luggage Storage

You can leave your luggage safely and free of charge at any time in our storage located in the lobby. With a door always locked, please address the reception to entrust us with your belongings. Note that two luggage carts are available to you in the lobby.

Pets

One of our highly appreciated services at Hôtels Gouverneur Sept-Îles is the opportunity for our guests to bring along their pets (cats or dogs) during their stay. We welcome pets of 20 kilograms or less, allowing pet owners to explore the region in good company, while their four-legged companions enjoy a comfortable time at the hotel. Discover our policy.

Fitness Room

For our most active guests, Hôtels Gouverneur Sept-Îles offers a 576 square feet exercise room within a dedicated space on the first floor. Accessible 24/7 with your room access card, the gym features complete equipment, including a stationary bike, a treadmill, elliptical and cardio machines as well as all essentials for muscular training.

Self-Service Laundry

We offer travellers the opportunity to enjoy a self-service laundry available 24/7. With 2 washers and 2 dryers, the cost of the machines is $3. Essential cleaning products are also available for purchase for $3.

Laundry Service

Entrust us with your belongings and we will return them to you clean and fresh. We offer a laundry service from Monday to Friday to wash your belongings. Drop off your clothes at the reception before 9 am, and they will be returned cleaned on the same day from 5 pm onwards. This service is available for a fee.

Vending Machines

To satisfy a small hunger, 2 vending machines are located on the lobby, near the lift.

Ice Machine

An ice dispenser is available near the lift on the 1st floor of the establishment.

Mail

If you wish, you can receive mail directly at the hotel. Your mail is then kept at the reception. You can claim it at any time

To send mail, a mailbox is located at the reception counter.

Breakfast

We offer a complimentary breakfast box with a muffin, soft bar, juice, yoghurt, cheese, and coffee, to give you all the energy you need! Boxes are available upon request and can be picked up between 5 am and 10 am at the front desk.

Dining

Our accommodation does not offer dining services. However, the front desk staff can gladly provide you with restaurant suggestions nearby, according to your preferences.

Parking

Hôtels Gouverneur Sept-Îles offers free parking in front of the establishment. Cars, tour buses, as well as trucks and semi-trailers are allowed. A bike rack is also available for travellers who wish to explore the area by bicycle.

Electric Vehicle Charging

Owners of electric vehicles can charge their vehicles for free at Hôtels Gouverneur Sept-Îles. Three charging stations reserved exclusively for hotel guests are available in the parking area.

Taxi

Several taxis are constantly circulating around our hotel to allow you to move around the area with peace of mind. You can also order a taxi from your room by directly pressing the corresponding icon on your room phone, or go to the lobby where a phone dedicated to taxi reservations is available.

Car rental

Several vehicle rental agencies are available around the hotel. Here are some of the nearby agencies:

Nearby Activities

The region offers a multitude of activities for travellers. Nature lovers will be delighted, while urban explorers can discover local customs. Hiking, whale watching, winter activities, museums, and festivals await. Discover our team's recommendations to fully enjoy your stay at Hôtels Gouverneur Sept-Îles.

Reservations

Would you like to extend your stay with us or plan your next getaway on the North Coast? Book directly with Hôtels Gouverneur Sept-Îles and enjoy the best-guaranteed rate, free cancellation 24 hours before your stay, and exclusive offers valid on our website only. To extend your current stay, please inform the reception staff before 9 a.m. by dialling 0 or by pressing the corresponding icon on your room phone. We will accommodate your request based on availability.